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Are you frustrated by the limitations of existing Lender or Broker portals, which often fail to deliver the crucial information you require? Many Loan Servicing Companies point fingers at their loan servicing platforms, citing issues with accuracy, timeliness, and adaptability to your business needs.While current loan servicing software predominantly caters to lenders and borrowers, brokers are often left in the shadows. What if you wear both hats as a lender and a broker?At Servicing Pros, we're not just another player in the field – we're a team that comprehends how you leverage data. Our expert teams have developed robust lender and broker portals, going beyond mere information provision. We've actively collaborated with our existing brokers, ensuring that the information they...
Posted by Nicolas on 04/25/2024
If you're a private lender, you put significant effort into acquiring quality clients. Your website is top-notch, you invest in Google ads, and you build lasting relationships. However, once the loan is handed over to your servicer, issues start to emerge.Some servicers are so big, that the pure volume of calls leaves borrowers (and sometimes you) waiting 5-10 minutes on hold to make a simple payment or clarify a question. Even when borrowers do get through, the information they receive is often unclear, incomplete, or requires follow-up that never materializes. Frustrated, your borrowers turn to you for help, which defeats the purpose of having a servicer. All the hard work, resources, and money you've invested in acquiring quality clients is now jeopardized by the inadequa...
Posted by Nicolas on 04/25/2024
A month ago, I spoke with a private lender about possibly switching his servicing to Servicing Pros. I inquired about why he remained with his current company despite his dissatisfaction, to which he candidly responded, "Well, they were the least horrible of my choices." Ouch. This response resonated with me, prompting deep contemplation.With current loan servicers, little has changed regarding low-paid or outsourced customer service, prolonged wait times to process new loans, payoffs, and the resolution of crucial financial matters. The landscape of Loan Servicing Software has witnessed scant competition, discouraging major software companies from delving into discussions about AI and blockchain. Issues persist, such as the absence of meaningful reports, limited API integration,...
Posted by Nicolas on 04/25/2024